Posts tagged "microsoft"

Never tell your client that his requirements are more or less the same as those of everyone else. Every customer is unique. Special. But what about his employees’ holiday requests, expenses and HR hiring process? In most cases, this is not part of the core business of your customer. So, how should you deal with it?

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Customer centricity is one of the buzz words that has been dominating the web for the past two years. We have all been talking and blogging about the fact that our customer comes first. Our clients are the center of our universe. We don’t make money when we sell things, we make money when we help customers make purchase decisions (Jeff Bezos, Amazon).

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